1. Introduction
At Urban Haven Realty, we are committed to
protecting your personal data and respecting your privacy. This Privacy Policy explains how we
collect, use, disclose, and protect your information when you use our website, submit enquiries,
or engage with our property services.
2. What Information We Collect
We may collect
and process the following types of personal data:
Identification Data: Name, surname, title,
company (if applicable)
Contact Data: Email address, phone number, postal address
Property
Preferences: Location interests, budget, property type, transaction intent
(buy/sell)
Technical Data: IP address, browser type, browsing actions on our website (via
cookies)
Communication Data: Enquiries, call notes, or messages exchanged through our
platform
3. How We Use Your Data
We process your data for the following legitimate
purposes:
To respond to your property enquiry or request a consultation
To tailor property
listings to your interests and criteria
To send updates on relevant listings or market
insights (only with your consent)
To carry out contractual obligations if you engage our
services
To improve our website functionality and user experience
To comply with legal
obligations under UK data protection law (UK GDPR & DPA 2018)
4. Lawful Basis for
Processing
Our data processing is based on at least one of the following lawful
grounds:
Your consent (e.g. to receive newsletters)
Contractual necessity (e.g. property
transaction services)
Legitimate interests (e.g. internal analytics, customer
support)
Legal compliance (e.g. record-keeping for HMRC or FCA requirements)
5.
Sharing Your Data
We do not sell your data. We only share your information when necessary
with:
Property solicitors, mortgage brokers, or surveyors (with your consent)
Our internal
agents and consultants working on your case
Third-party service providers (e.g. CRM, website
hosting, analytics), under strict data processing agreements
6. How Long We Retain Your
Data
We retain your data only for as long as is necessary to fulfil the purposes we collected
it for. In general:
Enquiries: up to 12 months
Transactional clients: up to 6 years (legal
requirement)
Marketing subscribers: until you opt out
7. Your Rights Under UK
Law
You have the right to:
Request access to the personal data we hold about you
Ask
for correction or deletion of your information
Object to or restrict processing
Withdraw
consent at any time (for marketing)
Lodge a complaint with the Information
Commissioner’s Office (ICO)
8. Cookies and Tracking
Our website uses cookies to
enhance your experience and gather anonymised usage statistics. You can manage or disable
cookies through your browser settings.
9. Data Security
We implement appropriate
technical and organisational measures to protect your data from unauthorised access, alteration,
disclosure, or destruction. All data transfers are encrypted using SSL.
10. Updates to
This Policy
We may revise this Privacy Policy from time to time to reflect changes in law or
service improvements. We recommend checking this page periodically. The last update was on 11
April 2025.
Contact
If you have questions or concerns regarding this Privacy Policy, you
can contact us at:35 Nile Street, London N1 7LX, United KingdomEmail:
[email protected]: +44 20 3457 1160